FAQ

We are always able to supply you with the best laboratory quality products. For questions or more information, please send us a WhatsApp message or complete the contact form via Info > Contact. 

If we do not offer your desired product, you can message us via WhatsApp or via the contact form so that we can offer it on our site as quickly as possible and provide you with the best deal possible. To achieve this, we ask for your assistance.

Customer service is of paramount importance at Flowstoflab, we value every customer and want to provide you with the best possible service, which is why we are also available 24/7 on WhatsApp, see the WhatsApp button at the bottom right of the screen to contact our support team.

We have offers every week by email, keep an eye on them for our mega deals! In addition, we offer 1 Gr free 2MMC when you leave a positive review on Google and we give 2 Gr 2MMC (Crystal or Powder) if you refer someone to the site, let us know via Whatsapp who directed you to order from Flowstoflab and we will send u 2 Gr of your choice.

We ensure and take utmost care to comply with the law and regulations and that is why we never offer anything that cannot be sold. Research Chemicals are safe and intended for Research purposes only. All our material comes from the laboratory and that is why we offer the purest quality than anyone else.

We recently launched a new site, if you experience login problems please contact our support team to resolve this. Everything should function properly and we will ensure that you are helped to your satisfaction.

We have had a new account number since 2023. If you have any questions about this, please check your confirmation email for the new account number. We accept Crypto and Bank Transfers

It is possible to pay for your pick-up orders with Tikkie or Cash. The choice is huge and the preference lies with you as the customer. We adapt to your wishes and needs. Contact us via WhatsApp and ask for prices.

We offer our loyal customers every option to pay for our products. That is why it is possible to pay with Crypto. Contact us via WhatsApp for more information.

We offer you a discreet solution to complete your payment in complete security. That is why nothing will be traced back to our webshop so that orders remain discreet. We hope this has helped you.

You can pay via Direct Transfer or Crypto Currency. Ask for more information via WhatsApp for a quick response.

As a loyal customer, we have a loyalty program. This allows you to build up points with every order you place at Flowstoflab.nl. You can exchange these points for a discount at the cash register. Ask for more information and check your account page for your status.

Shipping costs vary depending on the delivery address and the size of your order. With T&T Orders your order will be delivered the next day. For International orders, it may take between 2 to 5 days for your order to arrive. If you want an expedited shipping method, you can pick up or contact our support team to arrange Express shipping for you.

If you order with Track & Trace, you will automatically receive a Track & Trace link in your entered email address to track your order. Foreign orders will receive a Track & Trace code via WhatsApp if a Track & Trace shipping method has been chosen

Because Flowstoflab thinks along with our customers, we have a variety of shipping methods for our customers for the Netherlands, we have the following options:
* Postage stamp (Deductible, no insurance) 1 Euro.
* Track & Trace (Deductible, no insurance 4,50 Euro
* Registered Track & Trace (Signature required) (Insured) 8,95 Euro

For Europe:
International Postage Stamp (No Insurance & No Track & Trace) 6 Euro
European Shipping with Track & Trace (Insured) 13 Euro

For the rest of the world
International Postage Stamp (Not insured & No Track & Trace) 6 Euro
International Track & Trace shipping (Insured) 13 Euro

It is not possible to return or exchange your ordered product. We can, however, provide you with an individual offer. Please contact us via WhatsApp to discuss your wishes.

Yes, the security of your transactions is our priority. We use advanced encryption technology to protect your data.

Yes, after your purchase we will automatically send a digital invoice to the specified email address.