Frequently asked questions

We are always able to provide you with the best laboratory quality products. For questions or more information, please send us a WhatsApp Message or fill in the contact form at Info > Contact. 

Should it happen that we do not offer your desired product please message us via WhatsApp or via the contact form so that we can offer it on our site as soon as possible and provide you with the best deal possible to make this happen we ask for your asisstance.

Customer service is a top priority at Flowstoflab, we value every customer and want to provide you with the best possible service delivery, which is why we are also available 24/7 on Whatsapp, see the WhatsApp button at the bottom right of the screen to contact our support team.

We have offers through the mail every week, keep an eye on it for our mega deals! Additionally, we offer 1 Gr free 2MMC when you leave a positive review on google and we give 2 Gr 2MMC (Crystal or Powder) if you refer someone on the site, let us know via Whatsapp who has directed you to order from Flowstoflab and we will send you 2 Gr of your choice.

We take the utmost care to comply with laws and regulations and therefore never offer anything that should not be sold. Research Chemicals are safe and intended for Research purposes only. All our material comes from the laboratory and therefore we offer the purest quality than anyone else.

Since we have a new site, if you experience any login problems please contact our support team to resolve it. Everything should work to your satisfaction and we will make sure you are helped.

Since 2023, we have a new account number. If you have any questions about this, please check your confirmation email for the new account number. We accept Crypto and Bank transfers

It is possible to pay for your takeaway orders with Tikkie or Cash. The choice is vast and the preference lies with you, the customer. We adapt, according to your needs and requirements. Get in touch via WhatsApp and ask about prices.

We offer our loyal customers every opportunity to pay for our products. Therefore, it is possible to pay with Crypto. Contact us on WhatsApp for more information.

We offer you a discreet solution to complete your payment in complete security. Therefore, nothing will be traced to our webshop so that orders remain discreet. With this, we hope to have helped you.

You can pay via Direct Transfer or by Crypto Currency. Ask for more information via WhatsApp for a quick response.

As a loyal customer, we have a loyalty programme. With this, you build up points with every order you place at Flowstoflab.nl, these points can be exchanged for discounts at the Checkout. Ask for more information and check your account page for your stand of points.

Shipping costs vary depending on the delivery address and the size of your order. For T&T Orders, your order will arrive the next day. For International orders, it may take between 2 to 5 days for your order to arrive. If you want an expedited shipping method, you can collect or contact our support team to arrange Express shipping for you.

If you order with Track & Trace, you will automatically receive a Track & Trace link in your entered e-mail address to track your order. Foreign orders will receive a Track & Trace code via WhatsApp if a Track & Trace shipping method has been chosen.

Because Flowstoflab thinks along with our customers, we have a variety of shipping methods for our customers for the Netherlands we have the following options:
* Postage stamp (Own Risk, no insurance) 1 Euro.
* Track & Trace (Own risk, no insurance 4,50 Euro
* Registered Track & Trace (Signature required) (Insured) €8.95

For Europe:
International Postage Stamp (No insurance & No Track & Trace) 6 Euro
European Shipping with Track & Trace (Insured) 13 Euro

For the rest of the world
International Postage Stamp (Uninsured & No Track & Trace) 6 Euro
International Track & Trace shipping (Insured) 13 Euro

It is not possible to return or exchange your ordered product. However, we can accommodate you with an individual offer. Please contact us via WhatsApp to discuss your requirements.

Yes, the security of your transactions is our priority. We use advanced encryption technology to protect your data.

Yes, after your purchase we will automatically send a digital invoice to the specified e-mail address.